We strive to make sure that each of our products meets our highest standards before it even leaves our shop. But, we know that things aren’t always perfect. If you for any reason are not 100% satisfied, please reach out and let us know what your concerns are. We will do everything we can, within reason, to make things right. Please note that in most cases, the return shipping will be the responsibility of the buyer, unless the error was made on our part. We cannot take responsibility if you simply just do not like the fragrance, or things that are out of our control.